Melbet PH Privacy Policy — How We Keep Your Data Safe

Melbet PH operates the online gaming and sports betting platform available at melbetph.best, serving registered Filipino players across the Philippines. As the operator of this platform, Melbet PH acts as the Personal Information Controller (PIC) in relation to the personal data you provide when you register, deposit, play games, place bets, and interact with our services.

This Privacy Policy covers all personal information collected and processed by Melbet PH in connection with your use of our website and mobile platform. It applies to all registered members and individuals who browse the site, whether or not they have created a Melbet PH account.

Melbet PH collects personal information that is necessary to provide you with a secure, compliant, and functional gaming experience. The types of data we collect fall into the following categories:

Melbet PH does not collect sensitive personal information as defined under RA 10173 (such as religious beliefs, health data, or criminal records) unless specifically required by law or regulatory obligation, in which case you will be informed in advance.

Melbet PH collects personal information through the following channels:

• Direct registration: When you create a Melbet PH account, you provide identity, contact, and account data directly.
• KYC verification: When you submit identification documents to complete the Know Your Customer process before your first withdrawal.
• Payment processing: When you make a deposit or request a withdrawal, your payment details are captured to complete the transaction.
• Platform usage: Technical and usage data is collected automatically as you browse and interact with the Melbet PH website and games.
• Customer support: When you contact our support team via live chat or email, information shared in those conversations is recorded.
• Promotions participation: When you opt into a promotion or the Refer a Friend programme, relevant data about your participation is logged.
• Cookies and tracking tools: As described in Section 8, cookies and similar technologies collect technical and behavioural data automatically.

Melbet PH uses your personal data only for legitimate, clearly defined purposes. We do not use your data for anything beyond what is described in this policy. The specific purposes for which we process personal information include:

• Account creation and management: To open, maintain, and manage your Melbet PH account, including processing logins, password resets, and account settings changes.
• Identity verification and KYC: To verify your identity as required by our licensing obligations and to prevent underage gambling. All Melbet PH members must complete KYC before their first withdrawal.
• Payment processing: To process deposits from and withdrawals to your verified Philippine payment methods — GCash, Maya, BDO, BPI, UnionBank, and others.
• Platform operation: To deliver the games, betting markets, live casino, bingo, and other features available on Melbet PH accurately and reliably.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct on the Melbet PH platform.
• Regulatory compliance: To meet the obligations imposed by our gaming licence, the Philippine Data Privacy Act, and relevant anti-money laundering regulations.
• Customer support: To respond to and resolve your queries, complaints, and requests accurately.
• Marketing communications: Where you have opted in, to send you personalised promotions, bonus offers, and updates about new features at Melbet PH. You can opt out at any time.
• Platform improvement: To analyse usage patterns and improve the design, speed, and features of the Melbet PH platform for all Filipino players.

Under the Philippine Data Privacy Act (RA 10173), Melbet PH must have a lawful basis for every type of personal data processing we undertake. The primary legal bases we rely on are:

• Contractual necessity: Most of our data processing is necessary to deliver the services you signed up for at Melbet PH — without it, we cannot open your account, process your payments, or settle your bets.
• Legal obligation: Certain processing — particularly KYC verification, transaction monitoring, and data retention for audit purposes — is required by our gaming licence and applicable Philippine law, including anti-money laundering regulations.
• Legitimate interests: Some processing (such as fraud detection and platform security) is based on Melbet PH's legitimate interest in operating a safe and fair platform. We balance this against your rights and interests.
• Consent: For optional marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the legality of processing before withdrawal.

Melbet PH does not sell your personal information to any third party. We share data only in the following defined circumstances and only to the minimum extent necessary:

• Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other Philippine payment gateways receive the data necessary to process your transactions (such as your account number and transaction amount). These partners are bound by their own data protection obligations.
• Identity verification partners: Third-party KYC and identity document verification services may process your submitted documents as part of the account verification process required by our licence.
• Game providers: Where you play games powered by third-party providers on the Melbet PH platform, a session token and anonymised player identifier may be shared to deliver the game. Full personal information is not shared with game providers.
• Regulatory authorities: Philippine regulatory bodies — including the National Privacy Commission and relevant gaming regulatory authorities — may receive your data when legally required or as part of a lawful investigation.
• Law enforcement: In cases involving fraud, money laundering, or other criminal activity, Melbet PH will cooperate with Philippine law enforcement agencies and share relevant data as required by law.
• Professional advisers: Legal, compliance, and audit professionals who are subject to professional confidentiality obligations may access certain data where necessary for their engagement.

Melbet PH retains your personal information only for as long as is necessary to fulfil the purposes described in this policy, or for as long as required by applicable Philippine law.

In practice, this means:

• Active accounts: Your data is retained for the full duration of your Melbet PH account being active and for a defined period after account closure (typically five to seven years, in line with anti-money laundering record-keeping requirements).
• Transaction records: Financial transaction data and betting records are retained for at least five years from the date of each transaction as required by applicable regulations.
• KYC documents: Identity verification documents are retained for the minimum period mandated by our licensing authority.
• Support records: Customer support communications are retained for up to three years after the matter is resolved, in case of subsequent disputes.
• Marketing data: If you withdraw consent for marketing communications, your preference is updated immediately and your data is removed from active marketing lists within a reasonable timeframe.

When data is no longer required, Melbet PH securely deletes or anonymises it so that it can no longer be linked to your identity.

Melbet PH uses cookies and similar tracking technologies to make the platform function properly, remember your preferences, and help us understand how Filipino players use the site. When you first visit the Melbet PH website, you will be presented with a cookie consent notice.

The categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function — these include session cookies that keep you logged into your Melbet PH account. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings, display options, and previously used payment methods. These improve your experience at Melbet PH.
• Analytics cookies: Help us understand which pages and features Filipino players use most, how long sessions last, and where errors occur. This data is aggregated and not linked to individual identities.
• Marketing cookies: Used to deliver relevant promotional messaging and measure the effectiveness of our campaigns. These are only placed with your explicit consent.

You can manage your cookie preferences at any time through the cookie settings panel accessible in the footer of the Melbet PH website. Note that disabling certain cookies may affect the functionality of some features on the platform.

Melbet PH takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Melbet PH platform.
• Encryption of stored personal and financial data at rest.
• Access controls ensuring only authorised Melbet PH personnel with a legitimate business need can access personal data.
• Regular security audits and penetration testing of the platform's systems and infrastructure.
• Multi-factor authentication available for player accounts to add an extra layer of login security.
• Staff training on data protection responsibilities and secure handling of personal information.

While Melbet PH takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials. In the event of a data breach that poses a risk to your rights and freedoms, Melbet PH will notify you and the National Privacy Commission within the timeframes required under RA 10173.

As a Filipino data subject under the Philippine Data Privacy Act, you have a set of clear rights over the personal information that Melbet PH holds about you. These rights are not optional extras — they are legally guaranteed and Melbet PH is obligated to honour them.

To exercise any of these rights, contact our Data Protection Officer as detailed in Section 13. We will acknowledge your request within five business days and aim to resolve it within 30 calendar days. If your request is particularly complex, we may need additional time but will notify you accordingly.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe Melbet PH has handled your personal data in a manner that violates RA 10173.

The Melbet PH platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If Melbet PH discovers that a registered account belongs to a minor, that account will be immediately closed and any funds returned to the verified payment source after an investigation.

Parents or guardians who believe that their child may have created a Melbet PH account should contact us immediately at support@melbetph.best. We will investigate and take appropriate action as quickly as possible.

Melbet PH may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the features available on the platform. When material changes are made, we will notify registered members by email or through a visible notice on the Melbet PH platform at least seven days before the updated policy takes effect.

The date of the most recent update is shown at the top of this page. We recommend checking this policy periodically, particularly before making any new deposits or engaging with new features on Melbet PH.

Continued use of the Melbet PH platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated policy, you should stop using the platform and contact support to request account closure and balance withdrawal.

If you have any questions about this Privacy Policy, want to exercise any of your data rights under RA 10173, or need to report a potential data breach related to your Melbet PH account, please get in touch with our Data Protection Officer directly:

• Email: privacy@melbetph.best — for all data access requests, rectification requests, erasure requests, and formal privacy complaints.
• General support email: support@melbetph.best — for non-privacy account queries, the standard support team handles these.
• Live chat: Available 24/7 inside the Melbet PH platform — for urgent account issues or to be directed to the appropriate team.

When contacting us about a data rights request, please include your registered Melbet PH username and the email address on file, along with a clear description of your request. We may need to verify your identity before processing certain requests to ensure we are acting on instructions from the correct account holder.